Personal data protection policy
Context
SmartDoc builds a relationship with users based on trust and transparency.
The security and confidentiality of personal data are an absolute priority.
SmartDoc undertakes to comply with applicable Tunisian regulations, in particular Organic Law No. 2004-63 of 27 July 2004 on personal data protection, and with GDPR principles.
SmartDoc’s commitments:
- Every user retains full ownership of their data
- Data is processed confidentially and securely
- No unauthorized use is made
Purpose of the policy
This policy informs users about:
- Collection of their personal data
- Use of that data
- Their rights
It applies to all services offered through the SmartDoc platform on web and mobile.
Data controller
SmartDoc acts as controller of the personal data it collects.
Contact details:
contact@smartdoc.tn
Data collection
Data is collected directly from users through:
- Registration forms
- Use of the platform
- Appointment booking
- Browsing (cookies and logs)
User consent is required where necessary.
Purposes of processing
Data is collected for:
Primary purposes:
- Managing user accounts
- Connecting with professionals
- Managing appointments
- Tracking interactions and services
Secondary purposes:
- Improving the platform
- Usage statistics
- Security and fraud prevention
- Satisfaction surveys
Types of data collected
SmartDoc may collect the following data:
- Identity: first and last name
- Contact details: email and phone
- Account data: login details and password
- Usage data: logs, IP address and browsing
- Optional data: additional information provided by the user
Some data may be considered sensitive depending on how the platform is used.
Retention period
Data is retained:
- For up to 2 years of inactivity
- Or until the user requests deletion
Certain technical data:
- Logs: 6 months
- IP address: 1 year
Data sharing
Personal data:
- Is not sold or transferred to commercial third parties
- May be processed by technical providers, including hosting and email services
- Is subject to strict contractual measures if transferred
Data security
SmartDoc implements:
- Secure authentication
- Encryption of sensitive data
- Access logging
- Infrastructure protection
User rights
Under the regulations, users have the following rights:
- Access to data
- Rectification
- Deletion
- Objection
- Restriction of processing
- Portability
Send requests to:contact@smartdoc.tn
Cookies
SmartDoc uses cookies to:
- Improve the user experience
- Analyze platform use
A dedicated cookie management policy is available.
Underage users
The platform is intended for adults. Minors must obtain permission from their legal representative.
Policy changes
SmartDoc may change this policy at any time to comply with legal or technical developments.
Contact
For any questions about privacy:
contact@smartdoc.tn
Avenue Habib Thameur, Hammamet 8050, Nabeul, Tunisia
